Critical Issues: 4-Hour Response Guarantee Enterprise support for mission-critical AI governance

Support for Enterprises Who Can’t Afford Mistakes.

Support for Enterprises Who Can’t Afford Mistakes.

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Enterprise Support Guarantee

SYEN Systems provides comprehensive technical and compliance support to ensure successful deployment and ongoing operation of syenOS.

Our support includes:

  • 24/7 emergency response for critical compliance issues affecting production systems

  • Expert regulatory guidance from certified compliance professionals familiar with EU AI Act, SOC 2, NIST, and industry-specific requirements

  • Technical implementation support including integration assistance, policy configuration, and system optimization

  • Comprehensive documentation with step-by-step guides, API references, and best practices

  • Dedicated customer success management for enterprise accounts with direct access to engineering teams

  • Training and certification programs for customer technical staff

  • Regular system health assessments and proactive monitoring recommendations

Response Time Commitments:

  • Critical/Emergency Issues: 4 hours

  • High Priority Issues: 24 hours

  • Standard Issues: 48 hours

Support Channels: Email, secure portal, emergency hotline, and scheduled consultations. All support interactions are logged and tracked with full audit trails for compliance documentation.

Enterprise customers receive priority support with dedicated technical account management and direct escalation paths to senior engineering and compliance teams.

“SYEN OS prevented over $2.5M in AI-related compliance risk in Q1.” — Federal Security Officer Recognized by two U.S. cyber readiness task forces for runtime control compliance. SYEN OS deployed across 38 enterprise environments and 11 government frameworks. Only 12 onboarding slots left for verified organizations this quarter.